Privacy Policy

To create magical, personalized storybooks for your child, we collect:

• Child's information: Name, photo, age, and interests to personalize their story
• Parent account details: Your name, email address, and password for account access
• Shipping information: Delivery address for printed books
• Payment information: Processed securely through our payment provider

We use the information you provide to:

• Generate personalized stories featuring your child as the main character
• Create custom illustrations based on the photo you upload
• Process and ship printed storybooks to your address
• Provide customer support and respond to your inquiries
• Send order confirmations and shipping updates
• Improve our services and story generation quality

We understand how precious your child's photos are. Here's our commitment to you:

• Photos are used exclusively to generate illustrations for your child's story
• We store photos securely and never share them publicly
• You can delete your child's photo anytime from your account settings
• When you delete a photo or close your account, we permanently remove all associated images from our systems within 30 days
• Photos are never used to train AI models or shared with third parties beyond our trusted printing partners

Protecting your family's information is our top priority. We implement:

• Industry-standard encryption for all data transmission and storage
• Secure servers with regular security audits and updates
• Restricted access to personal information — only authorized team members can access data needed for service delivery
• Regular backups to prevent data loss
• Secure payment processing through certified payment providers

While we take extensive measures to protect your data, please note that no online platform can guarantee 100% security.

To deliver our service, we work with trusted partners who help us:

• Printing & Shipping Partners: We share your child's story and shipping address to print and deliver physical books
• Payment Processors: Credit card and payment information is handled directly by our secure payment provider (we never store your full payment details)
• Cloud Storage Providers: We use reputable cloud services to securely store your data
• AI Services: Story and image generation is powered by AI providers with strict data protection agreements

All partners are required to maintain the confidentiality and security of your information and use it only for the services they provide to us.

We use cookies and similar technologies to improve your experience:

• Essential cookies: Required for login and site functionality
• Analytics: Help us understand how visitors use our site so we can make improvements
• Preferences: Remember your settings and choices

You can control cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

Picolo Tales is designed for parents to create stories for their children. We do not knowingly collect personal information directly from children under 13.

Parents have full control over their child's information in our system. The child's data (name, photo, interests) is provided by the parent and can be managed or deleted by the parent at any time through their account.

We comply with applicable children's privacy laws, including COPPA (Children's Online Privacy Protection Act) in the United States.

You have the right to:

• Access: Request a copy of all personal data we hold about you and your child
• Correction: Update or correct any inaccurate information in your account
• Deletion: Request complete deletion of your account and all associated data
• Portability: Receive your data in a common, machine-readable format
• Opt-out: Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at privacy@picolotales.com. We'll respond within 30 days.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We'll notify you of significant changes via email or a prominent notice on our site. Continued use of Picolo Tales after changes means you accept the updated policy.

We're here to answer any questions about your privacy or how we handle your family's information.

Email: privacy@picolotales.com

Address: Picolo Tales Inc., [Your Address Here]